How do you greet clients when they enter the salon? - Business - NAILS Magazine
Instead of waiting for referrals, send out a few e-mails to your VIP clients who love you but have not sent any referrals your way. Keep it short. Hair & beauty salon receptionist checklist. Meet and greet essentials for salon receptionists You are talking to a client in reception and the phone rings. SIHHCCSA Greet and prepare clients for salon services. Date this This unit describes the performance outcomes, skills and knowledge required to meet, greet and service to clients presenting for a range of hairdressing services in a .
It is a proven way to build your book of business. The truth is…networking really works! We know that most clients will, but sometimes they get so busy with their daily routine that they simply forget about you.
Instead of waiting for referrals, send out a few e-mails to your VIP clients who love you but have not sent any referrals your way. Keep it short and to the point. This is your chance to re-connect with them and have them come in for a service. Perhaps the customer prefers filling out their information through a contact widget instead of giving you a call right away.
A great way to capture leads is to offer an eBook, a guide, or a free consultation. Offering free advice through a personal or company blog will always be appreciated by your readers. This is a long term strategy that involves offering ideas, feedback, or just plain advice. This is a proven approach to building new relationships and acquiring business over time.
Though this approach does take time to build, you can establish yourself as the expert in your industry and become the one to follow. An even better approach to blogging would be to guest blog on a leading online spa magazine and get a tremendous amount of feedback and quite possibly clients through their existing readership.
Partner with other agencies. This goes back to networking. If you meet the right people who can refer your services through their company, you can partner up with them. If you have a good relationship with that salon owner, they may be inclined to refer you.
It All Starts With The Greeting - News - Modern Salon
When the right client comes along who does not fit your scope of services, you could return the favor and refer them back to that salon. Is it the manager, or maybe you, the owner? My suggestion is everyone that has the capabilities to smile, put out there hand and say hello. If they can walk and talk, then they can certainly give the acknowledgement that a customer has just arrived and they are here for business. It will take the customer that long to put their car keys and cell phone away and get acclimated to the area.
The clock starts ticking as soon as that front door swings open and your entire staff needs to be cognizant of the fact that a guest has arrived. No matter if you are busy with another customer or on a phone, pause to say hello, make eye contact and make sure you have the biggest smile on your face no matter how bad your day may be going. Let's look at an example situation that prevents you from offering a 5-star greeting experience: Mary the shopper has picked out 3 retail products but is looking for an explanation on how the products were made.
15 tips for salon receptionists: a powerful checklist
She asks if the hair product is organic and what she can expect from using them. She simply has overwhelmed you at the front desk and has thrown you off your normal routine. The phone is also ringing and you have two other guests waiting patiently to pay for their services. OMG, what else can happen? The inevitable of course, the front door of the salon swings open, and in walks what appears to be a new customer.
He or she walks in, notices a crowd and immediately seems out of place. Remember what we said earlier in this chapter.
- How do you greet clients when they enter the salon?
The clients are not on their home turf and your salon or spa is like walking into a whole new world to them. The clock has already started ticking and you have less than 10 seconds to make a 5-star service happen. Instead, you can excuse yourself from the guest you are working with, simply saying, 'excuse me, I will be right back,' and immediately address the new guest.
Explain that things are a tad bit busy and promise that in a minute or two you will assist with getting them situated. Then look for any person in the salon or spa to assist until you get a handle back on the reception area. Never lose your cool and always wear a smile that never goes away no matter how bad things get.
Job well done, 5-star service still managed to happen, even though for a minute or two it seemed like the world was coming to an end and all was lost.
Many times as a receptionist or greeter, no matter how busy the salon is, he or she must simply acknowledge all customers. This can go a long way and save a customer from having less than a 5-star experience. Talk With Your Eyes "Where words are restrained, the eyes often talk a great deal. The eyes are a great way to say hello out loud without talking. Eye contact will buy you a few seconds when an approaching customer is looking for assistance. Simply looking at your customer tells them much about your willingness to serve.
As with your greeting, your timing is important, the second rule applies here as well, even if you are busy with another person.
The good thing about eye contact is, all you have to do is look up, smile and let the customer know you see them. Bow your head and look straight in their eyes. Job well done, they know you know they are there. Eye contact creates a bond between you and your customers. It conveys your interest in communicating further. Using your eyes allows you to multi task while still giving the ability to give ultimate service no matter how busy you may be.
First Impressions Count When Welcoming Salon Clients
Smiling Says a Thousand Words How many times have you walked into a place of business and the person who greets you has a mean look on their face? Certainly not the welcoming smile we all would prefer. You immediately think something is wrong and that maybe you should leave, come back or walk outside, snap your fingers and pray that this person is no longer there to greet you and try it again. How hard is it to put a smile on your face? Smiles and or smiling should be something that your salon or spa makes mandatory.
Seriously, only kidding, but I hope you get what I am saying here. I have a good bit of business advice, send the non-smiling employee down the street to your competitor and have them work there.